Last Updated: 1/15/25

Thank you for shopping with True North Auto. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from truenorth-auto.com

 

Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

Please note:

• Orders may require additional processing time during high-volume periods or due to supplier availability.

• You will receive a confirmation email once your order has been placed and a shipping confirmation once your order has shipped.

Because we operate as a dropshipping business, products may ship directly from third-party suppliers and may arrive in separate packages.

 

Shipping Costs

Shipping costs are calculated at checkout based on:

• Order size and weight

• Shipping destination

• Supplier location

 

Any applicable shipping fees, duties, or taxes will be clearly displayed before you complete your purchase.

Domestic Shipping (United States)

• Estimated Delivery Time: 3–5 business days after order processing

• Carriers: Varies by supplier

• Tracking: Tracking information will be provided when available

 

Delivery times are estimates and may vary due to carrier delays or external factors.

 

International Shipping

We offer international shipping to select countries.

• Estimated Delivery Time: 10–15 business days after order processing

• Tracking: Available for most international orders

International delivery times may vary depending on:

• Supplier location

• Customs processing

• Local carrier handling

Customers are responsible for any customs duties, taxes, or import fees required by their country.

 

Potential Service Interruptions

 

While we strive to meet estimated delivery times, shipping delays may occur due to circumstances beyond our control, including but not limited to:

• Carrier delays

• Weather conditions

• Customs inspections

• Supply chain disruptions

• Public holidays or peak shipping seasons

We are not responsible for delays caused by shipping carriers, customs authorities, or events outside our control.

 

Incorrect Address or Lost Packages

Please ensure all shipping information is accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

If you believe your package is lost or significantly delayed, please contact us so we can assist you.

 

Contact Information

If you have any questions regarding shipping, please contact us:

True North Auto 
Email: Sales@truenorth-auto.com